A leader in IT services management in a financial institution, focused on creating value through a collaborative approach, automating processes and adopting different practices (DevOps, ITIL, Agile). I use strong organizational transformation, management and human resource development skills to improve the reliability and stability of the organization’s systems.

Strong experience including 11 years in the management of ITSM IT services, integration and management of new Technologies certified DevOps Leader, Agile Safe and ITIL.

Expertise in:
IT Services Management (ITSM)
Transformation to a path of automation and strategic planning
Asset management
Putting in place business processes
Team coaching, management and resources
Development of leadership and employees