Presentation of a tool developed and tested by a UdeM IT team, whose objective is to help a team/organization question its ‘why’ and the services it offers. It makes the connections between clients, ‘whys’, and the solutions offered visible and supports activity planning and prioritization. Concrete examples from our experimentation will be used to demonstrate the potential and benefits this tool can bring.

And to properly organize the management and delivery of these services, an IT governance model will be presented. Also developed by UdeM IT, it was adopted by the IT Steering Committee and is used to improve IT governance. We will explain the best practices on which it is based, its structure, the processes that form it, and how it is used.

The presentation will feature an introduction summarizing its objective and goal.
Another section will provide a summary of what ITIL and DevOps are, their common properties, and their general differences.
Thirdly, these aspects will be linked to concrete examples to demonstrate how using the two methods together can benefit organizations in different configurations or contexts. An overview of how AI could be integrated and useful in this effort to bring the two methods together within organizations will potentially be offered as conclusions, but also with a desire to open up QA and debate.

In this presentation, we explore how the CMDB has changed from a simple inventory record into a strategic lever for performance, compliance, and operational intelligence. We highlight current practices that enable organizations to derive concrete value from their CMDB: automation through discovery, integration with ITSM/ITOM/ITAM processes, major incident resolution, and support for regulatory audits and risk management. Concrete use cases will demonstrate how the CMDB fuels cross-functional visibility and connects technical teams to business objectives.

We also discuss what the future holds: an intelligent CMDB, augmented by artificial intelligence, interoperable with cybersecurity and DevOps platforms, and capable of supporting self-service audits. The presentation demonstrates why the CMDB is becoming essential, not only in regulated environments, but also in any organization seeking to gain agility, resilience, and transparency. Far from being a technical project, the CMDB is now establishing itself as a collective intelligence tool at the heart of digital transformation.

IT organizations have adopted ITIL to establish their operational model. However, many struggle with poorly defined service offerings. Introducing service owners is an easy way to support service delivery by having individuals empowered to represent services and drive their development.

Mr. Gagnon’s presentation will demonstrate the benefits of the service owner role, a role often overlooked in IT organizations.

Coming Soon…

Coming Soon…