What is the virtual iQ7 conference?
This is the annual Qualiti7 conference, bringing together Francophone IT management professionals from around the world who wish to adopt and apply industry best practices in IT management.
Theme of the conference: Governance and integrated service management – Ensuring compliance, efficiency, effectiveness and resilience.
How do we reconcile intentions to improve our ways of doing things with operational emergencies or project priorities? We will dedicate the day of the iQ7-21 conference to this question.
A unique program in the world!
The conference program offers a set of presentations, panel discussions, opportunities for exchanges between IT professionals and will provide participants with a unique EXPERIENCE.
Conference Program
General presentation of ISO 19770-10, a work being written by ISO WG21 on the implementation of ITAM good practices. Presentation by one of the members of the study group to be confirmed depending on the progress of the work.
Presentation, with feedback, of the approach to implementing itIL service management best practices for a leader in hypermarkets in Morocco:
– Reasons for the project, approach, difficulties encountered and results obtained
– How to succeed in the project based on the value system of ITIL 4 services
– Focus on the importance of the organization’s culture: how and why to make it evolve
Far from being made up of vaporous particles located somewhere in a virtual cloud, information systems are based on all the more physical infrastructures, high technologies to which is added a vital dependence on energy. electric. Omnipresent in all strata of our society, digital technology therefore does not escape the same duty to rationalize and improve its environmental footprint like other technological fields.
As the awareness of the problems involved as well as the progress of regulations and legal constraints that are beginning to appear here and there, eco-responsible service management approaches are starting to materialize for IT departments and professionals in the field, at all levels of architecture and information system components.
This is what we propose to present during this conference. We will discuss the key concepts to know, the latest information on the situation and concrete examples of management approaches
The pandemic has led companies to rethink their operating methods by accelerating themes such as digital transformation and teleworking. To enable the implementation of these new principles, cybersecurity has positioned itself at the heart of the concerns of organizations. However, what is less known is that areas already well known to specialists such as ITAM (IT Asset
Management) or SAM (Software Asset Management) are facilitators and even essential prerequisites for the success of cybersecurity. This is what offers you to come and discover Vincent DOUHAIRIE in his presentation: the SAM facilitator of Cybersecurity.
Summary of the presentation:
The scope of the digital transformation
The challenges of teleworking
The objectives and needs of Cybersecurity
Presentation of SAM (and ITAM)
SAM’s contributions to Cybersecurity
Knowledge of deployed applications
Knowledge of rights
Knowledge of uses
Financial issues and risks
Acculturation of actors
Traceability
Periodic monitoring
Reporting
Governance
The priorities
About PSP Investments
The Public Sector Pension Investment Board (“PSP Investments”) is one of Canada’s largest pension investment managers, with C$204.5 billion of net assets as at March 31, 2021. It manages a diversified global portfolio composed of investments in public financial markets, private equity, real estate, infrastructure, natural resources and private debt. Established in 1999, PSP Investments manages net contributions to the pension funds of Canada’s federal Public Service, the Canadian Armed Forces, the Royal Canadian Mounted Police and the Reserve Force. Headquartered in Ottawa, Canada, PSP Investments has its principal business office in Montréal and offices in New York, London and Hong Kong.
Synopsis of High Level Covered Content:
High level presentation of PSP Investments
High level technological and business governance structure (BTG) (introduction)
• technological governance groups (except security and data governance)
– Business governance, service management, projects, access, architecture, agility, managed services
– Control tower
– Production of metrics / monthly board for technological department
Controls / compliance / continuous improvement
• Second line of defense (compliance) (coordinate Swift and different compliance with internal / external audit)
• Process design stakeholder – continuous improvement (ITIL and SDLC process)
• Reconcile compliance and efficiency (e.g. process automation / integration)
• Drive improvements on key processes based on COBIT and ITIL
• Technological tools: product manager of the service management tool (ServiceNow)
• Concrete examples that we have implemented to improve / reconcile compliance and efficiency
Business governance
• Control catalog owner
• Update of related corporate procedures
• Quarterly self-certification of controls made by control owners
Project / governance of technological portfolios
• Prioritization of projects and methodology
• Alignment of working groups and management committee: Synergy between all initiatives and representatives of the technological group so that everyone is aware
• Work on the elements of values, management of the benefits
• Link between initiatives and backlog for follow-up + timesheets
• Technological tools: product manager of the governance, risks and controls (GOV) tool
• Concrete examples that have been implemented to improve synergy
It is important to understand our sources to better define where we want to go. I offer you a look at our world of software engineering and how DevOps came to settle in our professional life. How is it changing? Do we have what it takes to support the three main paths of DevOps? Would management by product guarantee a more promising future than management by project? What about this new way of doing value stream management? Could this help us?
During the summer, TheOpenGroup released a new version of its umbrella standard for IT management: IT4IT v3.
This version marks a significant shift with the emergence of a convergence of the nomenclature of different best practices towards the concept of “Digital Product”.
The IT4IT standard provides a comprehensive model on how the IT function should be managed using a “value chain” approach.
This reference architecture is focused on defining, provisioning, consuming and managing IT services by holistically examining the entire IT value chain.
It includes a functional model defining the IT management systems we need to automate and support IT activities.
The standard also defines a common information model for the data and metrics needed for IT management to ensure full visibility and traceability from ideation to retirement of the digital product.
Started in 2014, the IT4IT Forum is a vendor neutral environment within TheOpenGroup where members share knowledge and resources to collaborate in the development of the standard and related certifications.
This combines the expertise and experience of a hundred organizations from the customer side, suppliers of products or services as well as from the university side. The main IT management software vendors (ServiceNow, MicroFocus, BMC, CA, etc.) have representatives at the Forum and already offer several elements included in the standard.
For most of us, incident management is a river that overflows on a regular basis. The incidents come in, you deal with them and unfortunately some are carried away by the flood which causes you many SLA or service quality issues. During this time the number of your tickets on hold keeps increasing despite your efforts and a certain fatigue ends up settling in your team. Are you going to be able to overcome it one day? The honest answer is no, but you can make your life easier.
Come and meet our speaker, who, drawing on his experience as a process manager, technical team and service management specialist, will explain how to integrate Agile into the management of your incidents. Agile management is the application of the principles of Agile software development to various business processes and in particular to incident management. You will see how to integrate the concepts of Backlog, Sprint and Scrum in order to make your service more efficient, reduce the pressure and improve your customer service.
Establishing service delivery processes and capabilities within an IT department also requires putting in place mechanisms to ensure that these changes last beyond the implementation initiative and continue to evolve over time. over time.
Establishing a governance body within an IT department will also ensure that the value expected by stakeholders and arising from the processes and services delivered achieve their goals.
During the session, we will present how the roles of practice owners (formerly known as ‘process owners’), service owners, continuous improvement manager and certain other roles surrounding them are essential to the achievement of the objectives sought by an IT department.
We will also discuss the dynamics of continuous improvement, management committees and integration of practices / services, accountability and IT governance.
Any project to set up good management practices or service delivery mechanisms must first of all begin by setting up a minimum governance body … and making it live and grow …
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