We’re excited to announce the venue for iQ7 2025! This year, the conference will take place at Union française de Montréal, located at 429 Avenue Viger E, Montréal, QC H2L 2N9.
Theme: Governance and Integrated Management of Services – Using our resources well to deliver high quality services
SCHEDULE
Presentation of a tool developed and tested by a UdeM IT team, whose objective is to help a team/organization question its ‘why’ and the services it offers. It makes the connections between clients, ‘whys’, and the solutions offered visible and supports activity planning and prioritization. Concrete examples from our experimentation will be used to demonstrate the potential and benefits this tool can bring.
And to properly organize the management and delivery of these services, an IT governance model will be presented. Also developed by UdeM IT, it was adopted by the IT Steering Committee and is used to improve IT governance. We will explain the best practices on which it is based, its structure, the processes that form it, and how it is used.
The presentation will feature an introduction summarizing its objective and goal.
Another section will provide a summary of what ITIL and DevOps are, their common properties, and their general differences.
Thirdly, these aspects will be linked to concrete examples to demonstrate how using the two methods together can benefit organizations in different configurations or contexts. An overview of how AI could be integrated and useful in this effort to bring the two methods together within organizations will potentially be offered as conclusions, but also with a desire to open up QA and debate.
Simple topics: ITIL and Kanban:
– Managing “old” incidents and Kanban
– Managing the Continuous Improvement Register and Kanban
Complex topics: ITIL and Deployment Pipeline/DevOps Automation
– Service Catalog: VM Request
– Incident Management (data center) and Self-Healing
In this presentation, we explore how the CMDB has changed from a simple inventory record into a strategic lever for performance, compliance, and operational intelligence. We highlight current practices that enable organizations to derive concrete value from their CMDB: automation through discovery, integration with ITSM/ITOM/ITAM processes, major incident resolution, and support for regulatory audits and risk management. Concrete use cases will demonstrate how the CMDB fuels cross-functional visibility and connects technical teams to business objectives.
We also discuss what the future holds: an intelligent CMDB, augmented by artificial intelligence, interoperable with cybersecurity and DevOps platforms, and capable of supporting self-service audits. The presentation demonstrates why the CMDB is becoming essential, not only in regulated environments, but also in any organization seeking to gain agility, resilience, and transparency. Far from being a technical project, the CMDB is now establishing itself as a collective intelligence tool at the heart of digital transformation.
IT organizations have adopted ITIL to establish their operational model. However, many struggle with poorly defined service offerings. Introducing service owners is an easy way to support service delivery by having individuals empowered to represent services and drive their development.
Mr. Gagnon’s presentation will demonstrate the benefits of the service owner role, a role often overlooked in IT organizations.
1) The Industrial Revolutions
An overview of the four industrial revolutions and their impacts on the shape of our businesses and their management.
2) The position of IT in the enterprise
From the age of computing (1970) to the era of artificial intelligence (2022)
Understanding the difference between computerization and digital transformation.
3) Business challenges in an uncertain world.
How ITIL can help IT ensure business survival in a changing world:
– Understanding customer value;
– The value stream and customer journey;
– Organizational transformation: moving from cost center to business partner.
The objective is to offer a clear and synthetic vision of the two maturity assessment models, between ITIL4 and COBIT2019. The intervention will begin with a reminder of the distinction between the two frameworks ITIL4 and COBIT2019 and their complementarity. Then, we could examine the differences and similarities in scope, orientation and implementation methodology and some examples illustrating the assessment tools (in the case of COBIT, self-assessment). Before the conclusion, we would have some background elements, to demonstrate the importance of the assessment for the potential following phases, notably the design.
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