Presenter(s): TBD

(Pre-recorded session with French subtitles… Adam will join the last part of the presentation to hold discussions and answer questions)

Cloud services continue to dramatically alter the IT landscape and accelerate digital transformation. Success requires organizations embrace the inevitability of disruption and complexity. Maximizing the investment in cloud services and other emerging technology requires more than technical acumen. Join Adam as he uses the ITIL 4 extension module ‘Acquiring and Managing Cloud Services’ to describe a path for professional and personal development of the skills that IT professionals need to thrive in high-velocity environments. During the presentation, Adam will also describe the other currently available extension module ‘Sustainability in Digital and IT’ and announce two additional modules releasing next year

There are several interpretations of what a service catalog is. Inspired by the best practices described in the ITIL® framework, we will discuss the concepts and key elements that make up a complete service catalog adapted to the needs of both the business organization and the IT department.
We will discuss the different audiences interested in the content of the service catalog and what information is useful to them.
A clear understanding of the ‘consumer’ relevant elements of the service catalog will make it easier to design it for effective use. Whether we are talking about customers (decision makers), service users (making requests) or IT teams involved in negotiation or design…, everyone will find valuable information in a well-assembled catalog.
We will talk about the different perspectives of catalogs to be designed, the breakdown of information composing them and how this information takes shape in a structured document… and in an ITSM tool to help keep it up to date. The definition of service description, request forms and configuration items (CI) will support the implementation of your service catalog.
We will also share a pragmatic approach used to achieve this type of initiative.

Session Cancelled

A session to explore a management technique used around the world and adaptable to all sectors of activity.
During the session, we will explore how to use concepts from Lean SixSigma to;
– Facilitate collaborative work;
– Increase employee mobilization and involvement in problem solving
– Effectively measure customer effort
– Reduce waste of time and costs and increase the quality of your services
– Create a culture of continuous improvement in your organization.

Value Stream Management and the Flow Framework are powerful processes and tools that, paired with the right culture, can become the key to a much more fluid and profitable world for your business. Join me in this presentation of Value Stream Metrics. flow, business results to verify and in the application of the three paths of DevOps. This introduction is intended for leaders who want to understand the different parts to be put in place in the Agile and DevOps chain in order to reduce the duration of the process. ideation to production.

Value Stream Management is an increasingly popular subject in software engineering, because it offers management to reduce lead time, learn from the market and reinject this learning into development. The Flow Framework makes it possible to understand the foundations to be put in place in order to evolve and adopt management by Value Stream. My work is inspired by Dr. Mik Kirsten, author of Project To Product and great friend of Gene Kim, Team Topologies, the work of Gary Rupp, and many other great pioneers and thinkers of our time. Triton Digital has had a product approach for quite some time and many experiences could be shared.

These two disciplines / management practices are often apprehended in a very unequal way within IT teams. Some will favor asset management approaches while others will want to be more oriented towards the service approach and invest in the organization of data in a CMDB. These two disciplines are however two facets of the same global practice of representation and management of the innumerable components of the information system as a whole. They have become essential in providing key data for many key IT service management practices. Far from excluding or taking precedence over each other, they complement each other. This is what we will discover during this conference illustrated with concrete cases.