Claude Gagnon (CgConseil)

With a background in both document management and IT, Claude Gagnon is marked by solid expertise in strategy, design, delivery and operation of services. With more than 25 years of experience, he has played a crucial role in improving the operations and performance of several organizations, particularly in the context of product evolution, work organization and enhancement of service centers. His pragmatic and rigorous approach, combined with his commitment to quality and compliance, results in effective interventions in review and process improvement. With a deep understanding of several practices such as ITIL, Lean management and the Agile approach, Claude Gagnon has integrated several tools and methodologies to increase operational efficiency, collaboration and transformation. He is recognized for his ability to propose relevant solutions focused on value.