Pierre Bernard is currently the Global ITSM Process Manager for IKO Industries. He has 36 years of IT experience. Pierre has helped many organizations and people discover and understand the world of IT best practices. He has extensive experience, knowledge and expertise in service management, organizational change, business management and continuous service improvement. Pierre also holds numerous certifications, including ITIL Expert, AGILE Foundation, PRINCE2 Practitioner, Master Trainer / Facilitator, COBIT5, ISO / IEC 20000 and ISO / IEC 27000. For people who have followed an ITIL V2 Foundation (English or French) or a Service Manager or a continuous improvement review of ITIL V3 services; you’ll be glad to know that Pierre is partly to blame. He was an examiner for these certifications. Pierre is from Laval, Quebec, Canada. He is fully bilingual French-English and now resides in Burlington, Ontario. Canada. Connect with him at https://www.linkedin.com/in/pierrebernard1