Josianne Marsan is Director of the Centre for Research in Information Technology and Business (CeRTIA) and Full Professor in the Department of Organizational Information Systems, Faculty of Administration Sciences, Université Laval (FSA ULaval). Her scientific research focuses on innovations and open structures, connected health, and the IT lifecycle in organizations. She teaches business analysis at the bachelor’s level, the digital transformation of business models, business processes and customer experiences and employees at the master’s level, and finally, the various organizational and inter-organizational aspects associated with IT.