Claudio Del Chiappa (Qualiti7)

Claudio Del Chiappa has worked in the information technology field for over 40 years. After starting his career in systems programming and analysis, he moved into IT service management with the advent of the quality movement – ​​the principles of which have had a huge impact on all IT departments.

He taught Deming and quality principles to entire IT departments, which provided him with an excellent foundation for implementing ITIL processes and these best practices. His experience with ITSM was gained working as an ITILV3 Accredited Manager for the past 20 years in North America and Europe.

Specifically, he has implemented service desk management as well as incident and service request management in several national organizations in various business areas such as; Banking, manufacturing, health and telecommunications. Recently, he has focused on the development of the service catalog. By supporting the implementation of Service Catalog Management, coupled with his systemic approach and highly focused on Service Quality concepts, Claudio was able to identify the key agents leading to the successful development of a service catalog.

Given his training, background and experience, Claudio’s perspective, approach and methods are somewhat outside the box, relying equally on the philosophical and systemic aspects of ITSM implementations and less on their basic and two-dimensional techniques.