Benoit Tessier

Benoit Tessier is a Senior Solution Architect and ITIL Process Expert Advisor for the Omnisolution division. Mr. Tessier is ITILv4 certified and has over twenty-five (25) years of experience in IT service management, in the roles of analyst, architect and IT director. Mr. Tessier has participated in numerous projects to implement ITSM solutions and he understands very well the issues related to these types of projects. Paying particular attention to customer satisfaction, he also has strong communication skills: he is also a very good popularizer.